Guarrantee / Shipping

Money back guarrantee
For the sauna hats purchased in this e-store 90 days money back guarrantee. If you don’t like our product or if you changed your mind you may send it back to us and we will return your money back. To do that please write to info@saunahuete.de and we’ll let you now how to proceed. Returned hats should clean, unused. Money will be transfered to your account in 14 days after the return.
 
Payment
* Please feel free to contact me if you have any problems or questions regarding payment.
* Payment is accepted via Paypal, Paysera and ect.
* If payment won’t be received in 3 days, sadly we will cancel your order and re-list the item.
* Thank you for paying the bill only after final agreement. Before paying, please write me a message to match any possible questions regarding to the item (size, color, material, etc.).
 
Shipping
* Items can be shipped worldwide.
* The items are shipped only after payment of the bill.
* In case when you don’t withdraw the package and it returns back to Lithuania: For re-sending of the order you will have to pay shipping second time.
* The HANDMADE order items are shipped in 2 weeks after the payment is received.
* The HANDMADE items will be sent by registered priority mail!
 
Expected delivery times are:
– Vilnius: package can be delivered directly from seller.
– Lithuania and Europe: about 1 week.
– US/Canada: 2 to 4 weeks.
– Rest countries: 3 to 6 weeks.
 
* Write your right address + phone number for delivering! If you want use a different address, please leave it in the message.
* If your parcel is lost please contact me, and I will try to help to find it. However, I am not responsible for lost packages.  Money for returnee package is not returned. I will only resend a returned parcel once.
* I’m not responsible for items lost/damaged. If you received damaged product, please, contact me as soon as you can!
 
** Please expect longer delivery times around Christmas.
** We are taking specific orders or doing handmade item similar to the ones in page.
** Please keep in mind that the product color (shade) on your computer screen may vary slightly from the natural color.
** All items are handmade, so no two identical items. They all are specific and specialJ
** We like to do special gifts for recipients. If you want this kind of present please contact me and we will discuss about all details.
 
 
EXPRESS SHIPPING:
If you would like to have your items faster, we can help with it – your order will be shipped via DHL courier service and will be delivered in 5 working days. Please write correct all the details.